Privacy Policy
Effective Date: January 2023
Nivo Solar (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Your name, phone number, email, and any additional details you submit through our contact or lead forms.
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Technical Data: Browser type, IP address, pages visited, device type, and location data via cookies or analytics tools.
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Communication Data: Any correspondence via email, web forms, phone calls, or SMS messages.
2. How We Use Your Information
We may use your information to:
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Respond to inquiries and provide customer service.
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Schedule consultations or site assessments.
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Improve our website functionality and services.
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Communicate special offers, updates, or promotions (you may opt out at any time).
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Send SMS text messages regarding appointments, support, and marketing if you have opted in.
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Comply with legal obligations.
3. Cookies
We use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, although doing so may affect functionality.
4. Sharing Your Information
We do not sell your personal information. However, we may share your data with trusted third-party service providers such as:
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CRM and scheduling tools
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Marketing platforms
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Financing and payment processors (if applicable)
These partners are only given access to the data necessary to fulfill their responsibilities and are bound by confidentiality agreements.
Text Messaging Privacy Policy
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
5. Your Rights
If you reside in Texas or any applicable jurisdiction, you may:
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Request access to or deletion of your personal data.
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Opt out of marketing communications.
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Contact us with any data-related concerns or requests.
6. Data Security
We implement commercially reasonable security measures to protect your data. However, no online transmission is 100% secure.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
8. Contact
If you have questions, please contact us:
customercare@hellonivo.com
